Expert service and support from the people who know Apple products best
With AppleCare for Enterprise, Apple experts work side by side with your team to help keep all your Apple devices - and your IT operations - running smoothly. You’ll get a designated AppleCare Account Manager, 24/7 tech support, onsite repairs and accidental damage coverage. AppleCare for Enterprise has your business covered.
Get AppleCare for Enterprise through Trams|Econocom to support all your Apple devices and your IT team.
AppleCare for Enterprise
is available in volume-based price tiers:
Tier 1: 50+
Tier 2: 1000 - 4999
Tier 3: 5000+
Technical Support
For Employees
Employees get unlimited 24/7 technical support over the phone with Apple hardware and Apple-branded software (such as Keynote, Pages, and Numbers) including help with personal accounts, repair triage and setup. Having direct access to AppleCare Advisors helps reduce the load internal help desks saving valuable time for both the end-users and technical staff.
For IT departments
AppleCare for Enterprise includes AppleCare Help Desk Support, which provides unlimited telephone technical support for hardware and software diagnosis and troubleshooting and issue isolation for Apple-based solutions, including help for Apple Business Manager or Apple School Manager.
For more complex issues, AppleCare for Enterprise gives you one incident of IT department–level support each year. You’ll get help with complex deployment and integration scenarios, including MDM and Active Directory.
You can also purchase additional IT department support through an AppleCare OS Support agreement for an additional fee.
Device Repair or Replacement
AppleCare for Enterprise includes flexible service options, priority onsite services, and as fast as next-business-day device repair or replacement. Depending on the plan you choose, you have the option to cover iPhone devices for two or three years; and iPad, Mac and Studio Display devices for two, three or four years from the date of your hardware purchase.
Devices that are lost or stolen are not covered.
In addition to onsite hardware coverage, customers have two options to repair or replace devices for any reason, including accidental damage.
Converting to AppleCare for Enterprise
A one-time conversion request is allowed for eligible devices converting from another AppleCare plan to AppleCare for Enterprise. Converted devices will continue with their previous terms but with additional benefits of ACE. AC+ conversions to ACE are at the Service Pool level.
For more information on AppleCare for Enterprise please complete for the form below.
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